My recent visit to the Philippines was both official and unofficial vacation. It is official upon the agreement we had in the community. It is unofficial because I have to obtain one document (NBI clearance) which requires a lot of different processing and definitely did consume most of my time. Seemingly it’s my loss but I am glad however to have noticed the improvement in our country’s system. But hey, obtaining an NBI clearance nowadays requires one to queue as early as 1am in order to avoid the 2,000 cut-off of applicants per day. It also means a 10 working-day period before you can finally have the document in your hand. So where’s the improvement? This scenario is due to the change in the system at the NBI – from manual finger printing to biometric system. The agency with this new system just operated a month ago and literally, everybody is adjusting to it. Hopefully, in the not so distant future it will become less tiring and irritating especially to thousands of applicants. With the world’s unstoppable digitalization, it’s good to see we’re in to adapt.
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Although the use of bribe still exists, the new system is more ‘service friendly’, allowing us to regain trust in our government in general and oneself in particular. Change is on the way and will definitely succeed if we will all work for the common good of everybody. Of course, the challenge remains the same: the change of attitude (heart). Patience is a key factor because it allows us to hope; hope on the other hand encourages us to see the positive side of the situation. Oftentimes the problem lies in the narrow mindedness and erratic behavior of many of us, who think change and improvement are the sole responsibility of our government leaders. It is not the question of the degree of responsibility, it is the internalization of the truth that everyone is responsible for the betterment of one’s and other people’s lives.
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